Returns

 

All goods returned must be in an unused, perfect and saleable condition with the original product packaging and instructions where appropriate. If the goods do not reach us in this condition, then your right to a full refund may be affected.

 

Returning Small items

 

To receive a refund on goods purchased in store, you must return the goods within 14 days of purchase. We can only issue a refund if the original credit or debit card used to make the purchase is present. We also require a copy of your receipt.

For online returns, please email [email protected] or call +44(0) 207 739 1869 within 14 days from the receipt of delivery. You then have 14 days after you have contacted us, to return the goods to the address below. Please note that your original delivery charges will not be refunded. Goods ordered online must be returned with your packing slip and a copy of the order confirmation email.

The return address is:
SCP Ltd
Website Returns
32-34 Haverscroft Ind. Est.
Attleborough
Norfolk
NR17 1YE

Royal Mail now offers a Parcel Collection Service. Click here to find out more. If returning by post, the parcel and its contents are your responsibility until they reach us. The cost of returning the goods is at your expense. This does not affect your statutory rights. We recommend using registered post and retaining the proof of postage as we may require signed proof of delivery. SCP is not responsible for returned goods that are lost or damaged in transit.

If you would like to return your online order to our London showroom, please email [email protected] or call +44(0) 207 739 1869 to arrange a drop-off time.

If your order arrives damaged, please email [email protected] or call +44(0) 207 739 1869 immediately. We will arrange for a collection of the goods and organise a replacement to be sent to you at the earliest opportunity.

 

Returning large/bulky items, furniture, and upholstery

 

We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, we must be notified by e-mailing [email protected] (for orders placed via our showroom), or [email protected] (for orders placed via our website), or by calling +44(0) 207 739 1869 as soon as possible regarding any claim concerning short delivery, damages and defective goods found on delivery, or concerning damaged or defective goods found at a later date.

If the items you wish to return are too large to be sent through the post, please contact us we can arrange a courier to collect the goods which will be chargeable if the goods are not faulty or damaged.

We will reimburse to you the amount in relation to goods to which cancellation rights apply, via the method used to pay for the original transaction. Please note that your original delivery charges will not be refunded unless the goods are being returned due to a fault or damage.

 

Return Exceptions | Made To Order Products

 

Goods that have been specially made to order in a specific finish, colour or fabric, as per the customer’s specifications cannot be returned. This is in accordance with clause 13 of the Consumer Protection (Distance Selling) Regulations 2000 and clause 28(b) of the Consumer Contracts Regulations 2013. ‘Made to order’ items are defined as items that are specially produced based on a customer’s choice of finishes as ordered, and put into production as per these specifications. All ‘Made to order’ items are clearly labelled on the corresponding product page.

 

Cancelling your order before your goods arrive

 

If the products you have ordered do not fall in to the exemptions stated above, and you wish to return your order for reasons other than the goods being damaged or faulty, please e-mail [email protected] (for orders placed via our showroom), [email protected] (for orders placed via our website, or call +44(0) 207 739 1869 and we will endeavour to accommodate your request. If your order has been dispatched, the following procedure will apply:

  • The goods should to be returned as per the above instructions for small and large items.
  • You will be reimbursed to the card with which you paid for the goods once the goods have been received back into our Warehouse.
  • Please note that your original delivery charges will not be refunded. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods.
  • If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount.

 

Access Check

 

Please note that it is the customers responsibility to check the dimensions of all items ordered, to ensure that they will fit through all doorways, stairwells, corridors, hallways, and the area of intended placement.

We cannot accept responsibility for goods that are undeliverable due to insufficient access for any reason including your absence at the arranged time of your delivery as notified to us by our delivery partner and you agree to pay any additional storage or delivery costs incurred due to these circumstances.

We provide an access check service for London Postcodes, please contact us for a quote. Access check costs will be refunded if you continue with the order.

 

Goods used for commercial purposes

If you would like to return goods that have been used for commercial purposes, such as a photography shoot, please e-mail [email protected] or call +44(0) 207 739 1869. We offer a hire service for commercial photo shoots, please contact us to find out more.

 

Wood appearance and variation

 

We supply high-quality furniture grade wood. This may vary for grain, colour, knots and other markings. We do our best to select and match as appropriate but we cannot accept returns based on natural variations. Any special requirements for colour, matching, etc. must be provided in writing.

Wood is an active material, in that it is known to have dimensional changes depending upon moisture, temperature, humidity etc. Sometimes warpage, shrinkage etc, can occur, especially when the furniture is shipped to drier climates from where it was made. We will accept returns if the timber was not appropriately dried but we cannot accept returns that stem from climactic differences. Should movement occur in the wood, addressing issues of temperature and moisture usually resolves the problem.

 

Leather and fabric variations

 

We offer our upholstery in a range of fabrics and leathers. Fabrics are made in batches and batch variation may occur. We offer Aniline, Semi-Aniline, and Protected leathers. Aniline leathers are made from the most high-end raw hides, and boasts a natural surface, where the original markings give an authentic look with character. Each hide is one-of-a-kind and truly unique. Enjoy a subtle patina that emerges over time and with exposure to light. Semi-Aniline leather is a light, transparent surface finish which gives Semi-Aniline leather protection against stains and the effects of light, while at the same time keeping its organic look and feel. The result is a full-grain leather that’s easier to maintain and more resistant to wear and tear. Protected leather is the ultimate for durability, and has a special surface treatment which guards against wear and tear, making it water repellent, dirt repellent and stain resistant. The leather is soft and extremely comfortable, with a more uniform look to the surface. Meaning, the natural markings are minimal but the leather is easy to look after.

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