Returns

 

All goods returned must be in an unused, perfect and saleable condition with the original product packaging and instructions where appropriate. If the goods do not reach us in this condition, then your right to a full refund may be affected.

 

Small items
To receive a refund on goods purchased in store or by Click & Collect, you must return the goods within 14 days of purchase. We can only issue a refund if the original credit or debit card used to make the purchase is present. We also require a copy of the order confirmation email or receipt.

For online returns, email [email protected] or call +44(0) 207 739 1869 within 14 days from the receipt of delivery. You then have 14 days after you have contacted us, to return the goods to the address below. Please note that your original delivery charges will not be refunded. Goods ordered online must be returned with your packing slip and a copy of the order confirmation email.

The return address is:
SCP Ltd
Website Returns,
32-34 Haverscroft Ind. Est.
Attleborough
Norfolk
NR17 1YE

Royal Mail now offers a Parcel Collection Service. Click here to find out more. If returning by post, the parcel and its contents are your responsibility until they reach us. The cost of returning the goods is at your expense. This does not affect your statutory rights. We recommend using registered post and retaining the proof of postage as we may require signed proof of delivery. SCP is not responsible for returned goods that are lost or damaged in transit.

If you would like to return your online order to our London showroom in person, please email [email protected] or call +44(0) 207 739 1869 to arrange a drop-off time.

If your order arrives damaged, please email [email protected] or call +44(0) 207 739 1869 immediately. We will arrange for a collection of the goods and organise a replacement to be sent to you at the earliest opportunity.

 

Large items, furniture and upholstery
We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, we must be notified by e-mailing [email protected] or calling +44(0) 207 739 1869 as soon as possible regarding any claim concerning short delivery, damages and defective goods found on delivery, or concerning damaged or defective goods found at a later date.

If you wish to return your furniture order for reasons other than the goods being damaged or faulty, please e-mail [email protected] or call +44(0) 207 739 1869. You are entitled to cancel this contract no longer than five working days after the day on which your order is received. If you wish to cancel this contract once your order has been dispatched please note the following procedure will apply:

  • We will arrange to collect this item from you and will apply an appropriate collection charge.
  • You will be reimbursed to the card with which you paid for the goods once the goods have been received back into our Warehouse.
  • Please note that your original delivery charges will not be refunded. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods.
  • If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount.
  • The goods must arrive back with us in a fully resalable condition with original product packaging and instructions where appropriate.
  • Please note that your right to return products does NOT apply to products that fall into the following categories unless they are faulty: goods made to your specification, all upholstery and non-stock items.

 

International Returns
We regret that we cannot accept international returns unless items are damaged or faulty. Under the Distance Selling Regulations, EU customers have seven working days (beginning the day after receipt) to cancel your purchase. Order cancellations must be made by contacting [email protected] or +44(0) 207 739 1869, quoting your order number. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

 

Goods used for commercial purposes
If you would like to return goods that have been used for commercial purposes, such as a photography shoot, please e-mail [email protected] or call +44(0) 207 739 1869.

 

Wood appearance and variation
We supply high-quality furniture grade wood. This may vary for grain, colour, knots and other markings. We do our best to select and match as appropriate but we cannot accept returns based on natural variations. Any special requirements for colour, matching, etc. must be provided in writing.

Wood is an active material, in that it is known to have dimensional changes depending upon moisture, temperature, humidity etc. Sometimes warpage, shrinkage etc, can occur, especially when the furniture is shipped to drier climates from where it was made. We will accept returns if the timber was not appropriately dried but we cannot accept returns that stem from climactic differences. Should movement occur in the wood, addressing issues of temperature and moisture usually resolves the problem.

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