Delivery & Returns
Small item orders
We are pleased to be able to offer delivery of small items ordered online to anywhere in the UK and to the selected European countries listed below. We aim to deliver all UK orders within 2-3 working days. Please note that for certain fragile items, we may choose to send your order by an independent courier. If we need to order the item in, we will notify you as soon as possible.
|UK delivery||2 to 3 working days||£5.95 GBP|
|Austria||5 days||£33.00 GBP|
|Belgium||4 days||£25.00 GBP|
|Czech Republic||4-6 days||£42.00 GBP|
|Denmark||5 days||£32.00 GBP|
|Estonia||6-7 days||£42.00 GBP|
|Finland||6-7 days||£30.00 GBP|
|France||5 days||£25.00 GBP|
|Germany||4 days||£16.00 GBP|
|Greece||6-10 days||£29.00 GBP|
|Hungary||6-7 days||£44.00 GBP|
|Guernsey||4-6 days||£36.00 GBP|
|Ireland||4 days||£25.00 GBP|
|Italy||6-7 days||£31.00 GBP|
|Jersey||4-6 days||£36.00 GBP|
|Latvia||6-8 days||£42.00 GBP|
|Lithuania||6-8 days||£44.00 GBP|
|Luxembourg||6-8 days||£25.00 GBP|
|Norway||4 days||£38.00 GBP|
|Poland||6-8 days||£35.00 GBP|
|Portugal||6-7 days||£24.00 GBP|
|Slovakia||6-7 days||£36.00 GBP|
|Slovenia||5-6 days||£36.00 GBP|
|Spain||5-6 days||£22.00 GBP|
|Sweden||5-6 days||£25.00 GBP|
|Switzerland||5-6 days||£31.00 GBP|
If your order is required urgently please contact our Ecommerce Manager on +44 20 7739 1869 or email@example.com
International deliveries outside of the EU
SCP are pleased to be able to ship to customers worldwide, unfortunately this service is not currently available online. If you require a shipment to a country outside of the EU you can email us at firstname.lastname@example.org and we can deal with your request on a one to one basis.
Delivery information small item online orders
As soon as you have placed an order you will receive a confirmation email informing you that we have received your order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact email@example.com so that we may investigate and confirm that your order has been placed successfully. We aim to deliver all orders within 2-5 working days of receiving your order.
If an item that you have ordered is temporarily out of stock we will get in touch with you to advise you of the earliest possible delivery date. If you are not satisfied with the delivery date we offer you, you have the option of cancelling the order and we will refund your card.
SCP are working with UPS and DPD to deliver all orders placed online. UPS and DPD provide a fully traceable Worldwide delivery service. When an order is dispatched, a customer will receive an email confirmation from SCP followed by email confirmation from UPS and DPD that includes an order tracking code. To view the progress of an order please access the UPS or DPD website and enter the tracking code supplied.
Both UPS and DPD deliver between 9am and 6pm, Monday to Friday in the UK. EU and International delivery times are made during standard business hours, which vary from country to country.
A signature is required to acknowledge receipt of goods. If no one is available to sign for the goods at the delivery address, UPS or DPD will leave a card at the door and you will also receive an email or text message explaining delivery has been attempted. Simply call the number on the card, quoting the card reference number to re-arrange delivery.
Occasionally, circumstances beyond our control can delay the delivery date. If this happens, we will endeavour to keep you informed. We cannot however accept liability for any loss or inconvenience that may result from the delay.
If you have any further enquiries please contact our Ecommerce Manager on +44 20 7749 6807 or firstname.lastname@example.org
Large Furniture orders
We offer free Monday to Friday UK mainland delivery on large furniture orders over £1000.00. Our delivery partner, Freight Express, employ trained 2 man teams to deliver your goods to a room of your choice and will remove all packaging upon completion. You will be contacted by Freight Express within 2 working days of your goods being ready to arrange a date and time.
- Delivery and onsite installation includes a 1 hour delivery appointment of a trained 2-man team, room of choice delivery, assembly, installation and removal of all packing materials.
- It is the responsibility of the customer to check that the items being delivered can fit through doors and staircases before you place the order.
- Delivery to rooms higher than the 2nd floor may incur additional fees.
- We cannot accept any responsibility for goods that are undeliverable due to insufficient access for any reason including your absence at the arranged time of your delivery as notified to us by our delivery partner, Freight Express.
- If you have agreed a delivery date and slot, and you are out when we arrive, we can reschedule a delivery for the next available date. There will be a charge for the subsequent delivery, even if the first delivery was free.
Damaged or faulty items
- The customer is responsible for inspecting the goods upon delivery.
- Any damage or faults must be reported to the delivery team and annotated on any paperwork at the point of delivery.
- Once goods have been delivered and signed for the customer is liable for any subsequent damage or loss.
Furniture lead times
At SCP we keep a large selection of furniture items in stock including Ton, Modernica, Kriptonite, Plank and SCP tables, shelving and chairs. If however you are ordering a bespoke item or if your item is currently out of stock the lead times will vary.
SCP Upholstery – The standard lead time on SCP upholstery is 6 – 8 weeks however this can vary and in many cases we may be able to deliver ahead of this time.
We will do our best to provide a lead time as accurate as possible when the order is placed. Please be aware that all lead times are approximate, and we cannot accept liability for any loss or inconvenience that may result from any delay.
Returns for small item online order
In the event that your order arrives damaged, please email email@example.com or call +44 207 749 6807 immediately. We will then arrange for a collection of the goods and organise a replacement to be sent out to you at the earliest opportunity.
To receive a refund on goods purchased in store or by Click & Collect, you must return the goods to an SCP store within 14 days of purchase.
For online returns, you must email firstname.lastname@example.org or call +44 207 749 6807 within 14 days from the receipt of delivery. You then have 14 days after you have contacted us, to return the goods to the address below. Please note that your original delivery charges will not be refunded.
Goods ordered online must be returned with your packing slip and copy of order confirmation email to the address below or to SCP Curtain Rd store.
The return address is:
135-139 Curtain Road
All goods returned must be in an unused, perfect and saleable condition with the original product packaging and instructions where appropriate.
If the goods do not reach us in a perfect and saleable condition and in their original packaging, then your right to a full refund may be affected.
If returning goods to one of our stores, we can only offer a refund if the original credit/debit card used to make the purchase is present, otherwise we can only offer an exchange. We also require that you bring a copy of the order confirmation email as proof of purchase.
If returning by post, the parcel and its contents are your responsibility until they reach us. The cost of returning the goods is at your expense. This does not affect your statutory rights. We recommend using registered post and retaining the proof of postage as we may require signed proof of delivery. SCP is not responsible for returned goods being lost or damaged in transit.
Returns for furniture orders
We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible by contacting the SCP store you purchased from; either at SCP store email@example.com, 020 7749 7398 as soon as possible, or SCP Websales firstname.lastname@example.org, +44 207 749 6807.
If you wish to return your furniture order for reasons other than the goods being damaged or faulty you must contact SCP store email@example.com, 020 7749 7398. You are entitled to cancel this contract no longer than 5 working days after the day on which your order is received. If you wish to cancel this contract once your order has been dispatched please note the following procedure will apply:
Should you wish to return a furniture item we will arrange to collect this item from you & will apply an appropriate collection charge.
You will be reimbursed to the card with which you paid for the goods once the goods have been received back into our Warehouse.
Please note that your original delivery charges will not be refunded. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount.
The goods must arrive back with us in a fully resalable condition with original product packaging and instructions where appropriate.
Please note that your right to return products does NOT apply to products that fall into the following categories unless they are faulty:
Goods made to your specification, all upholstery and non-stock items.
We supply high-quality furniture grade wood. This may vary for grain, colour, knots and other markings. We do our best to select and match as appropriate but we cannot accept returns on the basis of natural variations. Any special requirements for colour, matching, etc. must be provided in writing.
Wood warpage, shrinkage, and dimensional changes
Wood is an active material, in that it is known to have dimensional changes depending upon moisture, temperature, humidity etc.
Sometimes warpage, shrinkage etc, can occur, especially when the furniture is shipped to drier climates from where it was made. We will accept returns if the timber was not appropriately dried but we cannot accept returns that stem from climactic differences. Should movement occur in the wood addressing issues of temperature and moisture usually resolves the issue.